Merchants, a wholly owned Dimension Data company, is a leading provider of bespoke contact centre solutions. The company has a 27 year track record of successfully delivering customer contact centre solutions for a variety of blue chip organisations, globally
Merchants is represented in the UK and South Africa. Their offshore contact centre operations are located in Cape Town and Johannesburg and currently deliver contact centre services for both international and South African clients. They have a consulting presence in both these regions.
Through their Joint Venture with TSYS - TSYS Managed Services EMEA - they operate contact centres in the Netherlands and Milton Keynes.
Merchants is well placed to offer bespoke contact centre consulting and outsource solutions that balance the interdependencies of cost, performance and risk.