In the dynamic telecommunications environment, technology can no longer be used as the only differentiator. The stringent regulatory environment means that telecommunications companies have to constantly think out of the box and innovate differently to the rest of the world when responding to client business challenges. This in itself is an opportunity to create real depth in services and solutions that respond to these challenges.
While innovation and solution development drive opportunity for business growth, it is the Client that must remain at the core of what we do. For Internet Solutions (IS), clearly focusing on our key segments provides for differentiation as we focus on key pillars of the African market:
Enterprise and business market:
Within this market, there are certain segments that are specific to our definition of clients segments that IS is addressing. These are:
- Large, medium and small organisations.
- Non- Governmental organisations.
- Large, medium and small financial institutions with branches across the region, continent and even globally.
- Business-to-business companies built on internet technologies, run on IS’ backbone and essentially unable to exist without it.
- Geographically diverse clients in Africa and around the world.
- Governments and Public sector organisations wishing to embrace ICT as an enabler for its operations and bridging the ICT gap for citizens.
Client Service
To ensure that these segments of clients are supported, IS functions from the premise that everyone in the organisation has an impact on the Client service. To ensure that there is a focus primarily on the service experience from IS, the heart of our client services and support, the Global Service Centre (GSC) is the front-end operational base and primary contact point.
Behind this operates the Centre of Excellence, which is responsible for project and programme management. This houses the Continuous Service Improvement (CSI) team working towards Internet Solutions achieving an ISO 20000 accreditation in information technology and driving the ISO initiative throughout the organisation. It is also known as the IS “university” with additional responsibility for auditing and quality assurance.