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Industry:	Motor
Country:	South Africa
Category:	Connectivity

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Connecting Toyota  : Toyota SA
Client Overview

Toyota South Africa is one of the leading vehicle manufacturers in South Africa.  The organisation is focused on supplying a range of vehicles, parts, accessories and services to meet the requirements of the South African and export markets that it operates in.

In addition to that Toyota SA focuses on ensuring that products are of outstanding quality, value for money and instil pride of ownership.

Business Overview

With an existing cellular least cost routing environment in place, Toyota South Africa was no stranger to how technology can assist companies to reduce some of their more traditional costs.

The challenge was however, that the motor manufacturer’s cellular least cost routing environment spanned relationships with three separate suppliers, creating additional management and administration overheads for the company’s IT team, when it should have been doing the exact opposite.

The company  realised it had to consolidate its requirements under a single partner if it was to move its environment to the next level and hopefully begin driving its overall cost of telephony down even further.

With this in mind, in June of 2007 the company put a request for proposal (RFP) document out into the market and went in search of a partner that could not only handle all of its current requirements, but give it the possibility of reducing the costs even further over the coming years.

Solution Provided

“By and large, what we were proposed with by a number of different applicants was the same type of solution as we had before – a ‘premicell’ plugged into our PABX allowing our outbound cellular traffic to be carried across the cellular networks, as opposed to it going out over the existing PSTN’s infrastructure and costing us a fortune,” explains Tony Benschop, Senior Manager IT Infrastructure – Toyota South Africa, Durban Operations.

“The only company that proposed something different was Internet Solutions (IS),” Benschop continues.

Benschop says that IS’ solution suggested the use of VoIP and would utilise the service provider’s nationwide IP backbone and break-out onto the appropriate cellular network as needed.

This had the dual benefit of offering the lowest possible call rate from a single provider, with the addition of redundancy  – allowing Toyota to utilise another cellular network provider’s network if the network they would ideally have used became over capacitated or unstable.

“The latter,” Benschop adds, “was a real boon, since it removed some of the limitations we were previously forced to contend with.”

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