Basha Pillay
Basha Pillay Executive Head: Cloud and Collaboration

This isn’t a group chat software with a pretty bow on it. It’s more than that. It’s sleek, effortless and functional – we’re talking about Microsoft Teams.

And we’ve stepped up the game with the option to plug in IS voice and cloud services for a greater collaborative experience.

When you have the perfect digital ecosystem to create and make decisions as a team, there’s no limit to what you can achieve. Bring your team together in a shared workspace where you can chat, meet, share files and work with sophisticated business apps. Because, let’s face it, if you’re not talking, you’re not doing business.

A closer look at the inner workings of Microsoft Teams:

Microsoft Teams is a cloud-based subscription service which means that it allows people to work from anywhere. All you have to do is to set up a virtual workspace and you’re good to go. Its functionality supports group and private chats. Members can also change from instant messaging to a video call with the push of a button.

The software is designed with different team roles in mind:

Sales

Marketing

Project management

Engineering

Customer support

Receive instant feedback from your PMs and sales ops.

Coordinate campaigns with ease.

Share and edit files. OneDrive documents can be accessed and edited in the app.

Continuous communication exchange across a distributed team.

Clear visibility into customer escalations.

Opt to receive lead notifications.

Use built-in analytics tools to generate automated reports.

Quick response to updates and feedback.

Smart integration into developer tools like Jira.

Speed up issue resolutions with various experts in the collaborative network.

Share client wins.

Effortlessly manage collaboration between multiple stakeholders.

Streamline project communications.

Store documents securely.

Continuous knowledge-sharing.

The concept of IS voice integration and direct cloud connectivity

Voice: IS Voice enhances these features with a high-quality voice breakout that allows people to make voice calls directly from the Teams workspace. This option provides Private Branch Exchange (PBX) capabilities and public switched telephone network (PSTN) calling. Set up customised calling plans for Microsoft Phone System users based on their personas and usage requirements. Each calling plan will stipulate whether a user can dial local, cellphone or international numbers.

Cloud: Use our Virtual Cross Connect solution if you need high-performing connectivity to access these collaboration tools on demand from any device. It will provide you with dedicated, secure bandwidth to the Microsoft data centres for seamless, secure, high-quality connectivity.

Want to know how Microsoft Teams with built-in voice can boost your agility and productivity? Then grab a copy of our e-book.

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