Shannon Ferley
Shannon Ferley Head: Communications

While traditional communications (fax, email and SMS) still play a valuable role in interactions with colleagues and customers, there are exciting new ways to communicate over the internet. Internet Solutions offers the best of both – here’s how our innovative solutions can help your organisation take communications to the next level.

If you’ve identified weak areas in your communications, it may be time to opt for new strategies and infrastructure. Communication technologies are evolving rapidly, becoming more efficient, effective and affordable for businesses of all shapes and sizes. While traditional communications (fax, email and SMS) still play a valuable role in interactions with colleagues and customers, there are exciting new ways to communicate over the internet. Internet Solutions offers the best of both – here’s how our innovative solutions can help your organisation take communications to the next level.

Core Voice Services

Let’s begin with the basics. When you need to make a quick decision or get hold of someone in a hurry, your first port of call is still, well, a phone call. But the days of fixed-line phones are over. In the digital economy, an effective voice solution runs on a secure Voice over Internet Protocol (VoIP) platform that interconnects with other communication tools to improve productivity and engagement.

With our voice services, you aren’t limited by physical location; you can extend them to remote and mobile employees, and add new branches without the bother of installing new handsets or cables. To set up, all you need is a VoIP phone. Since our service integrates easily with most PBXs, you’re good to go if you have one of those.

Using a VoIP platform is a boon for your communication capabilities because it enables voice, data and other media traffic to converge on the same network. You can connect your voice services to collaboration tools, social media networks and CRM apps in a single, omni-channel environment.

Our Core Voice Services cover all types of calls, providing a secure, always-on network with excellent call quality (that’s a promise we’ll put our money on), 24/7 technical support, all-in-one rates and economical per-second billing. We also offer value-added services like analytics and hosted call reporting.

IS Fax (yes, that’s right)

We recognise that fax services are still an important weapon in the arsenal of business communications, particularly when working with customers or suppliers who do not have reliable access to scanners or the internet, or who simply prefer old-school faxing. Our Internet Solutions Fax services allow organisations to send and receive faxes securely through their email. No fax machine, paper or fax line is required – this also prevents maintenance headaches.

IS Fax makes it easy for you to set up fax numbers, send bulk faxes and download usage reports. It’s economical and environmentally sound, not to mention efficient – a modern twist on a classic form of communications.

IS SMS Services

SMS continues to be recognised as an effective, economical method of communicating with a large group of people and remains an important part of a company’s integrated communications strategy – particularly in Africa. The short, targeted messages are likely to be seen and read quickly and can be used for everything from reminders to surveys, transaction authentications (like one-time PINs), duty alerts and more.

Our enterprise SMS service allows you to create, deliver and monitor high volumes of SMSes using a secure, high-performance, hosted platform. It’s fully managed by Internet Solutions – all you need is an internet connection to access the self-service portal. We provide everything you need – including opt-out and spam complaint functionality to keep you on the right side of electronic communications and marketing laws. We also give you access to real-time reports, allowing you to track the success of your text campaign. And of course, you have 24/7 technical support.

Audio Conferencing

It’s time to take your conversations to the cloud. Our audio conferencing services make meetings with colleagues in different corners of the world easy and affordable. Up to 40 participants can join a call – all they need is a phone (any phone). There’s no need for fancy equipment or installations; we’ll give you a PIN code, the people you need to speak to will enter it, and you’ll have a secure, high-quality connection (we’ve put SLAs in place to guarantee that) over the internet.

Our audio conferencing services are available on demand and can be scaled up to include video, web conferencing and other functionality as your business grows. And as always,  you’ve got 24/7 support.

Why choose Internet Solutions?

We have more than 20 years of experience in ICT and connected thousands of enterprises using the power of the internet. We believe in helping people to connect and grow their businesses and, because of our track record, they believe in us.

We operate on three guiding principles: create for community, build for better, and deliver with the best. Our infrastructure, partnerships and professional staff allow us to help others succeed in this digital-everything age.

We connect global carriers, multinational companies and local Internet service providers in Africa through the largest managed services network on the continent. So you know you’re in good hands.

To find out more about how we can help you with your communication needs, download our step-by-step Internet Solutions enterprise communication guide.

DOWNLOAD



comments powered by Disqus