Costa Koutakis
Costa Koutakis Executive Head: Enterprise

The CIO’s new role in guiding technological innovation. Your customers are embracing new digital technologies as part of their daily lives and, as a result, their expectations are evolving.

man using vr headset watched by a woman

To succeed in the future, it is up to the CIO to step up to the plate and deliver technologies that are worth their while. Bear in mind that embracing digital technologies involves more than just setting up a website or social media campaign. This blog will help you come to terms with the new role of digital technologies in ensuring that technological innovation is adopted by the company.

Integrate technology with business goals

As a CIO, you are being asked to outline a digital strategy that will highlight digital opportunities to fit in with the goals of the business. In other words, it is your responsibility to use data, software and new technology effectively. You must assess the demographics and behaviour of the workforce and customers before new technology is proposed because the solutions must reflect how they interact with it.

Your need to focus on business needs implies a move from being a service provider to an enterprise enabler. Driving successful technological innovation relies on your understanding of where the business is now, where it needs to be and how to get there. This is why you must lead the crafting of the digital roadmap for the company.

Next, you must identify the best mix of mobile technology, user-centric interfaces and social functionality to ensure that what is delivered is felt by the entire organisation and sets up the enterprise for continual growth. For instance, the cloud is an increasingly sought-after enabler of technological innovation. You can run your business without shouldering the burden of IT infrastructure management costs.

Be digitally disruptive

Businesses that don’t embrace digital disruption will be left out of the loop as customers seek solutions elsewhere to satisfy their tech-hungry needs. It is important to know what your competitors are doing, but don’t become a “me too” player. Look for technology in the context of your own business, don’t rush into the exploitation of technologies simply because others are doing the same. The point is to make use of digitally disruptive technology that helps your business break through the noise and allows you to do more seamless work with very little additional input.

Ensure data confidentiality

It will be of no use to the business to implement technology without the necessary security features in mind, or the opportunity to add extra layers of security configurations. You need to synchronise advanced technology with advanced security. The CIO must ensure that data is accessible to those who need it without exposing the organisation to potential risks.

Navigating your way through a CIO’s role today requires an almost 360-degree understanding of all aspects of the organisation and how one aspect affects another. In other words, you must formulate an effective digital strategy that combines business knowledge and technical expertise and leverage information technology that will create unique customer value and limit them from beating a path to your competitors.

At Internet Solutions, we believe that IT solutions should be built into the core strategy, systems and processes of the organisation to make a meaningful impact, but you have to undergo a digital transformation with the right people leading the charge. Now you too can be the digital enabler of your company.  Download our trend report for more insightful IT information.