Mncedisi Mayekiso
Mncedisi Mayekiso Business Development Executive

In today’s fast-paced world, government stands ready to embrace progress – and what better way to achieve this than to use technology?

man working on a laptop

Top strategic Internet technologies for government.

All tiers of government should understand the integral role that Internet technologies play in the economy and not see it as a solution for just one sector. Policymakers must recognise the power that innovation will bring to the public sector, such as improving economic efficiency and creating jobs. Government should partner with the private sector to optimise its IT and accelerate innovation.

Here’s a list of Internet technologies that can optimise efficiencies in government.

The Internet of Things

The Internet of Things (IoT) is a network of devices connected via the Internet that sends and receives information about these devices. Any object embedded with a sensor, actuator and Internet connectivity can be connected to IoT. The fact that IoT has the ability to extract and analyse a growing amount of data makes it valuable for many industries, including the public sector. Think of the possible service delivery improvement in transport alone. If buses and trains were GPS-enabled, computers would be able to track the whereabouts of their particular transport vehicle and better plan their day to be more productive.

Government could also analyse valuable data, for instance, information collected from swipe cards will help to identify the number of people who use public transport. As improvements in this sector are noted, it will start to drive operational efficiencies, increase the country’s GDP and allow government to extend the reach of its public service because it can turn insights into action.

For example, London Transport allows commuters to use contactless to pay as you go on bus, tube, tram, DLR, London Overground, TFL Rail, Emirates Air Line, River Bus and most National Rail services in London.

Software-defined architecture

The answer to the question of how government can improve visibility, and control and balance growing demands with a tight budget, is software-defined networking. IT in the public sector must be able to deploy and run new applications to deliver results. Our CloudWAN solution greatly reduces WAN expenditure, simplifies management and administration, boosts productivity and facilitates the growth needed to serve the customers of tomorrow.

CloudWAN combines Software Defined-WAN technology with the smart Network Virtualisation Function to enable a centralised network through a single, simple dashboard. The need for a huge collection of physical devices falls away: updates and changes can be pushed down to even the remotest of branches at the touch of a button.

Risk-based security strategy

A proactive, prevention-oriented line of attack is a security strategy that governments will be wise to employ. The increase in cyberattacks, particularly South Africa’s recent personal data leak, reinforces the need for a threat-aware, risk-based security approach to help governments make more informed decisions that will affect many lives. Our security solutions focus on more than just detection. We have developed them with a “detect, protect and respond” mindset. They’re designed to detect potential threats, defend against security breaches and promptly respond to threats if they occur.

Digital platforms

Government agencies are under constant pressure to improve service delivery. Digital platforms will reduce work efforts and improve customer service. Think in terms of application services and notifications such as SMS and email. For instance, our SMS service represents an economical way to send bulk messages to a large, targeted audience. Take a closer look at all the product features and benefits of our SMS service. The world’s leading research and advisory company, Gartner , states: “Globally, governments are taking a platform approach to simplify processes, improve citizen interaction and reduce expenditure.”

The Internet technologies discussed will help South Africa become more competitive globally, but we must stress that the correct digital ecosystem must be put in place, with the right IT solutions, for that to happen.