More enterprises are making the move from traditional Private Branch Exchange (PBX) systems to digital versions – and with good reason too.
Migrate to hosted PBX and say hello to the future
Cloud-based Voice over Internet Protocol (VoIP) services surpass legacy set-ups in a myriad areas including cost, ease of use, management, quality and reliability. Hosted PBX is a practical answer to many of the communication technology challenges that businesses face as organisational culture and customer expectations evolve. Here are five reasons why it pays to migrate.
- Hosted PBX is easier to install and configure
Unlike legacy systems, which require numerous cables and handsets, hosted PBX is quick and easy to set up. All you need is a reliable and stable connection because there’s no need for cumbersome hardware. This makes it simple to add new offices or employees regardless of where they’re located – there’s no lengthy wait or the need to call out a phone technician. While legacy PBX systems can be challenging to configure, managing (and maintaining) their digital counterparts via a web-based interface is something any employee familiar with IT basics can do without breaking into a sweat.
- It’s more cost-efficient
Hosted PBX is popular for the financial savings it offers enterprises. Removing the need for costly hardware means significantly lower expenditure, and simplifying system set-up and management allows businesses to handle these functions on their own without the need to pay for expensive technicians. Hosted PBX unifies communications and simplifies billing, there’s no need to be locked into agreements with multiple vendors anymore. Organisations typically pay only for what they use with per-second billing for maximum cost efficiency. Call rates are highly competitive.
- It’s scalable
An attractive feature of hosted PBX systems is their built-in scalability – you can add or remove lines and features as needed. Legacy systems are not as flexible – expanding often requires the time-consuming installation of extra phone lines or extensions (with high hardware bills), while scaling back can leave you with redundant wires and the like. With a cloud-based VoIP PBX, you can have as many lines and functions as you need at any given time without fuss or delay.
- It boosts customer service and staff productivity
Hosted PBX systems interconnect with business applications, allowing voice services to link to social media, customer relationship management applications and collaboration tools. Data, voice and other media traffic converge on a single network, enabling more comprehensive customer service and improving productivity. Because hosted PBX is hosted across more than one location, the risk of downtime – particularly in the event of a disaster – is also decreased. As an additional boost to productivity, running enterprise phone services over IP supports location-independent working.
- You get twice the features for half the price
Hosted PBX systems offer a wide range of features, including video conferencing, international calling, voicemail, instant messaging and detailed usage reporting. Since they rely on software instead of static hardware, they can easily be (and are often) upgraded to include new and improved features that allow for unified communications. This means that users get more for less. Traditional PBX systems are more difficult and expensive to upgrade.
How to migrate to hosted PBX
While the benefits of hosted PBX are clear, the costs – financial and otherwise – of moving from a legacy set-up are a concern for many business leaders. However, with hosted PBX systems like those provided by Internet Solutions, migration is easy and affordable. IS Voice solutions integrate seamlessly with most PBX systems, allowing a transition without any disruption to external communications or a need to change phone numbers.
If you’re thinking about moving to hosted PBX, these are the first steps to take:
- Talking to your IT and telecom crews about switching to a hosted PBX system
- Assessing network bandwidth requirements
- Building in redundancy to ensure optimal services at all times
- (Out)sourcing the knowledge and skills needed for effective deployment
Partnering with an experienced service provider is recommended to make the transition from legacy to hosted PBX as smooth and as cost-effective as possible.
For more ideas on how to improve communications in the workplace, have a look at our step-by-step guide.
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